🚚 Fast & Reliable Delivery

🕓 Same Day Dispatch (Mon–Fri)

We aim to dispatch all orders placed and paid for by 3 PM (Monday – Friday excluding bank holidays) on the same day to help you receive your supplements as quickly as possible. Orders placed after 3 PM or on weekends and bank holidays will be processed on the next working day.

🚚 Our Trusted Couriers

We work with reliable UK couriers including DPD and FedEx to ensure safe and timely deliveries.

📦 Delivery Times & Charges

• Next Working Day Delivery available Monday to Friday for all UK orders placed by 3 PM.

• Free UK Delivery 

• Deliveries are not made on Saturdays, Sundays, or UK bank holidays.

⚠️ Delivery Delays

While we aim to meet all delivery timeframes, occasional delays may occur during busy periods (e.g. sales or holiday seasons) or due to external factors like adverse weather, road closures, or courier disruptions. We’ll always do our best to keep you updated and deliver your order promptly.

📦 Track Your Parcel with DPD Predict

We offer DPD Predict — a service that gives you a one-hour delivery window via SMS and email, so you know exactly when your order will arrive.

DPD Predict Features:

• One-hour delivery window notification

• Live tracking of your parcel

• Reschedule your delivery

• Nominate a safe place or neighbour

• Option to collect from a local DPD Pickup Shop

🚫 Collection Service

We are an online-only store, so collection from a physical location is not available. All orders are shipped directly to your delivery address.

🔁 Returns & Refund Policy

At Your Supplement Store, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

🔄 Returns Policy

• Returns are accepted within 14 days of receiving your order.

• Items must be unused, unopened, in original packaging, and in resalable condition.

• Return shipping is the customer’s responsibility (unless the item is incorrect or faulty).

• To start a return, please contact us with your order number and details.

💳 Refunds Policy

• Refunds are processed within 5–7 business days of receiving and inspecting the returned item.

• Shipping charges are non-refundable, unless the return is due to our error.

• If items do not meet return criteria, we reserve the right to decline the refund.

🚫 Non-Returnable Items

• Opened or used items (due to hygiene and safety regulations)

• Clearance items (marked as final sale)

• Custom or made-to-order products

⚠️ Please Review Before Ordering

We encourage all customers to carefully check product descriptions, ingredients, and expiry dates before placing an order. We cannot accept returns or offer refunds for incorrect purchases caused by oversight.

❗ Received a Damaged or Incorrect Item?

If you receive the wrong item or your product arrives damaged, please contact us within 48 hours of delivery with clear photos and your order number. We’ll resolve the issue with a replacement or refund — at no extra cost to you.

📞 Contact Us

If you have any questions about delivery or returns, feel free to contact us.

Business Hours: Mon–Fri, 9AM–5PM

We’re committed to offering fast service, honest policies, and a smooth shopping experience.