Privicy Policy

Privacy Policy – Your Supplement Store

Item: Your Supplement Store – Trusted Brands, Fast UK Delivery
Rating: 5
Author: Your Supplement Store

Last updated: 1 January 2025

At Your Supplement Store, we are committed to protecting your privacy and handling your personal data with transparency, integrity, and compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, store, and protect your personal information when you interact with us online or make a purchase through our website.

1. Who We Are (Data Controller)

Your Supplement Store (referred to as “we”, “us”, or “our”) is the data controller of your personal data. This means we are responsible for deciding how your personal information is used.

Contact:
Email: info@yoursupplementstore.co.uk

Business Address: Birmingham, UK

2. What Personal Data We Collect

We collect and process the following types of data when you use our website:

a. Personal Identification Information

Name, email address, phone number, shipping/billing address

b. Payment Information

Payment details are collected at checkout but are processed securely by our payment provider (e.g., Stripe, PayPal). We do not store your full card details.

c. Account & Purchase Information

d. Technical and Usage Information

IP address, browser type, device, pages visited, referring URLs, time zone
Cookies and tracking technologies (see Cookie section)

e. Customer Support Correspondence

Communications via email, phone, or web forms

3. Legal Basis for Processing Your Data

We process your data under the following lawful bases:

Purpose	Legal Basis
Processing orders, payments, and deliveries	Contractual necessity
Sending service emails (order confirmation, dispatch)	Contractual necessity
Sending marketing emails	Consent (you must opt-in)
Improving services and analytics	Legitimate interests
Complying with legal obligations	Legal obligation

4. How We Use Your Information

To process and fulfil orders
To provide customer service
To send service-related communications
To send marketing communications (only with your consent)
To maintain internal records and improve our products/services
To detect and prevent fraud
To analyse website usage and customer preferences (analytics)

5. Who We Share Your Data With

We only share your personal data with trusted third parties where necessary to operate our business:

Payment processors (e.g. Stripe, PayPal)
Delivery providers (e.g. DPD, FedEx)
Email marketing platforms (e.g. Mailchimp, if opted in)
IT and hosting providers
Legal or regulatory bodies, if required by law

We do not sell or rent your personal data.

6. Data Retention

We retain your personal data:

For as long as necessary to fulfil the purposes it was collected for
To comply with legal, accounting, or reporting requirements
Customer orders: retained for 6 years (HMRC compliance)
Marketing data: retained until you withdraw consent

7. Your Rights Under UK GDPR

You have the right to:

Access your personal data (Subject Access Request)
Request correction of inaccurate data
Request erasure of your data (right to be forgotten)
Restrict or object to processing
Withdraw consent at any time (e.g. for marketing)
Data portability (receive a copy in a structured format)
Lodge a complaint with the ICO (Information Commissioner’s Office)

Contact for rights requests:

Email: info@yoursupplementstore.co.uk

8. Cookies and Tracking

We use cookies to:

Recognise your preferences
Improve website functionality
Track usage and performance analytics

By continuing to use our site, you consent to our use of cookies. You can manage cookie preferences in your browser.

📄 Read our [Cookie Policy] for full details.

9. Email Marketing & Consent

We only send marketing emails if you have:

Actively opted in (e.g. by ticking a box)
Not unsubscribed

You can unsubscribe at any time via the unsubscribe link in our emails or by contacting us directly.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

11. Data Security

We implement appropriate technical and organisational measures to secure your personal data, including:

SSL encryption
Secure data storage
Access controls
Regular reviews and updates

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Check this page for the latest version.
Last updated: 1 January 2025

Contact Us

For questions about this policy or to exercise your data rights, contact:

Email: info@yoursupplementstore.co.uk
Data Protection Authority: www.ico.org.uk